Archive for the 'iPhone Problems' Category

Dec 01 2008

Profile Image of Will Park
Will Park

Problems with iPhone 2.2 OS

Filed under Articles, iPhone Problems

With the iPhone 2.2 OS having just gone live, users are no doubt flocking to iTunes for the iPhone OS update that boasts Google Maps Street View, voice call and email enhancements, and a refreshed iPhone Safari UI. Of course, iPhone 3G users looking to preserve their older baseband firmware in hopes of a future iPhone 3G software unlock, will be holding out for just a bit longer. But, with droves of iPhone users upgrading to the iPhone 2.2 OS, reports of bugs and problems were bound to start rolling in. iPhone Atlas is reporting a number of problems associated with the new iPhone OS update. Problems with broken third-party applications to internet connection issues are making for a pretty choppy ride for early iPhone 2.2 OS adopters. Users are reporting issues with third-party application no longer working correctly under iPhone 2.2 OS. The issue is apparently rooted caused by changes to the iPhone OS, including modifications to the CoreAudio code. Uninstalling and reinstalling the application might help, but users may have to wait for the developer to release an update before the application works again. For others, iPhone 2.2 OS has caused data connection issues. The dreaded “Could Not Connect To Internet” issue can sometimes be remedied with by switching your iPhone 3G’s internet connection from “3G” to “EDGE” (or “GPRS”) and then reverting back to “3G.” Some updated iPhones are throwing errors that insist that the “SIM card not inserted” or that a PIN lock has been activated. In this case, removing the SIM card, restoring the iPhone through iTunes, and then re-inserting the SIM card may resolve the problem. There are also reports of WiFi problems after upgrading to iPhone 2.2 OS. WiFi network connection problems may be resolved by cycling the WiFi toggle (turn WiFi off, then back on), “Forgetting” the WiFi network and then re-connecting to the network, turning off network security (WEP, WPA), or changing the WPA password. Lastly, email deletion problems are affecting some users, especially those with AOL accounts. If you’re having problems deleting email, try re-configuring your email settings. Navigate to Settings > Mail, Contacts, Calendars > (Your account name) > Advanced > Deleted Mailbox on your iPhone and then set the emails to be deleted “On My iPhone” or “On the Server,” depending on whether you’re dealing with a POP or IMAP account. The vast majority of iPhone users are humming along quite nicely with their iPhone 2.2 OS, so rest assured that the new iPhone OS update will probably work just fine for you. Again, if you have any desire to preserve your baseband for any future iPhone 3G unlock solutions that might come to light, you’ll want to wait for the official PwnageTool-based iPhone 3G software unlock solution before updating your iPhone 3G. [Update] Post updated with WiFi problems. [Via: iPhone Atlas] Related News from IntoMobile: E-mail this story to a friend! Digg del.icio.us Facebook Mixx Google Reddit TwitThis StumbleUpon

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Sep 30 2008

Profile Image of W.M.Heus
W.M.Heus

iPhone touch screen less than ideal

Filed under Basics, iPhone Problems

As soon as the iPhone was made available in the market, it was instantly swipe off the store shelves. It is one of the phones with the most demand because it is actually a computer and not only a phone, meaning you can play media and use it for other functions. And just when you thought that you have the perfect cell phone- you suddenly realize that it is not. More and more iPhone users are complaining about the iPhone’s touch screen dysfunctions.

The most valued feature of this gadget is its touch screen display and its user interface. You simply have to maneuver your fingers through the iPhone to input commands to it. It’s a real convenient way of navigating through your phone- but not until you realize that there is a dead spot on your iPhone’s touch screen.

A lot of people are complaining about their iPhone’s dead spot. These are areas on your screen that cannot recognize and respond to the touch of your finger. You would notice it seldom, as it is just about a half inch strip that runs vertically on your iPhone.

One of the bigger problem happens when a dead spot runs where your unlock button is. If this is the case, you would not be able to answer incoming calls. Some users report that they cannot hit on the Send button for text messages, numeric keypads and some other functions.

As it is a hardware problem more than a software system issue, reseting the phone, turning it off, upgrading firmware or restoring it will not work, more and more iPhone users are complaining about this area.

If you have a similar issue with your iPhone, you can head to an Apple store and you might possibly get a replacement phone while you have your iPhone repaired. They can even charge you a $30 fee for the replacement of parts.

 

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Sep 19 2008

Profile Image of Brian X. Chen
Brian X. Chen

Apple Recalls iPhone 3G Power Adapters

Filed under Apple, iPhone Problems

Adapter2sm
Apple on Friday issued a recall for ultra-portable iPhone 3G power adapters that pose potential safety risks, which an analyst said may be due to a cheap manufacturing process.

According to Apple’s support bulletin,
power adapters shipped with iPhone 3G handsets in the United States, Japan, Canada, Mexico and several Latin American countries contain metal prongs that “can break off
and remain in an outlet, creating a risk of electric shock.” No injuries have been reported, but Apple is urging iPhone 3G
customers to bring their adapters to an Apple store for an exchange or to order a new one online. Apple is advising iPhone 3G users to cease charging their handsets with
their adapters and instead charge via USB through their computers until they receive replacements.

Adapters shipped with the original iPhone are not affected, according to Apple.

It’s highly likely that the fragile prongs are due to a “fairly poor design approach” used to save money, says Kevin Keller, hardware analyst at iSuppli, a company that performs hardware teardowns. Keller’s team took apart the iPhone 3G adapter and saw that each prong is actually two pieces—an external metal part and an internal metal part (i.e., a terminal), which are “swaged,” or joined together by force. The prongs would not be as fragile had Apple used single pieces inserted during the molding process instead, he explained.

Apple20adapter
Keller said in terms of cost efficiency, Apple would be saving “pennies” per adapter by swaging the metal prongs rather than using single pieces.

“If they were to try to mold the plastic piece to use a single piece of metal for each prong, it would require what’s called an insert molding technique,” Keller explained. “In the molding process you would have to insert the prongs in the tool. This [the double-prong method] saves that step.”

Apple Ultracompact USB Power Adapter Exchange Program [Apple]

(Photo credit: Apple; Illustration courtesy of iSuppi)

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Sep 12 2008

Profile Image of Brian X. Chen
Brian X. Chen

IPhone 2.1 Causing Syncing Errors for Some

Honan

A few iPhone owners have reported technical difficulties with syncing their handsets after installing the latest firmware iPhone 2.1 upgrade, which Apple said would introduce major improvements.

Two Wired staff members and a small number of users on Twitter and the Apple support forums have reported encountering an error when attempting to sync their iPhones: iPhone cannot be synced. An unknown error occurred (13213).” In some cases, the error number has also been reported as “(-19).”

The issue appears to be minor, however: Some have said they were able to resolve it by simply restarting and reconnecting their iPhones. Still odd, nonetheless, to see this error in such a major upgrade that Apple was confident enough to be open about for once.

However, most users are reporting positive feedback for iPhone 2.1, saying it’s significantly faster and more reliable. Some have even said the upgrade is improving their 3G calling performance — like Apple said it would — while others are still complaining having problems. Only time will tell, and we’ll provide further updates as more reports surface.

Any Gadget Lab readers out there experiencing similar issues?

(Photo credit: Mat Honan/Flickr)

 

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Sep 11 2008

Profile Image of W.M.Heus
W.M.Heus

Apple iPhone 2.1 Bug-Fix is out

Iphone3g_studio_12

Apple rolled out version 2.1 of its iPhone software on Friday, and widespread reports suggest that it successfully fixes numerous problems, including 3G data reception.

Here’s a rundown of iPhone 2.1’s enhancements.

Fewer dropped calls. In a survey conducted by Wired.com, 40 percent of readers report that they’re getting fewer dropped calls than they did before the update. Another 43 percent currently state that the update has made no change one way or the other, while 15 percent state that they’re getting more dropped calls than ever. Upshot: The new software probably won’t hurt your calls, and might lead to fewer dropped ones.

Increased 3G download speeds. “We’re seeing an overall more consistent kbps score and the number of
3G tests where the user scored a real low 100kbps — 300kbps is down,” said Donovan Lewis, the administrator of Test My iPhone, in an article on Cult of Mac. In other words: Fewer people are seeing very slow 3G speeds, and (presumably) more people are seeing faster speeds.

Faster application installation. Ars Technica reports that applications are quicker to install under iPhone 2.1. Also, they report that there’s less lag when opening, browsing and searching an address book of about 600 contacts. (On my own iPhone, with nearly 2,000 contacts, the contacts lag is only slightly minimized.)

Better song info and recommendations. As Gadget Lab reported last week, the iPhone’s list of songs now displays an extra line of information about each track. There’s also the much-vaunted “Genius” recommendation feature, which suggests additional songs you might want to buy based on what you’re listening to now.

More bars. Many reviewers are reporting that phone reception in general is better. In many cases reviewers say that the signal-strength indicator in the corner immediately added bars after the update finished installing. Just a trick? Probably not, since most reports agree that reception is indeed better.

Reduced backup time. One complaint about previous versions was that the “backup” phase of iPhone syncing took way too long — 20 minutes or more. That problem appears to be fixed now, according to Gizmodo.

Bottom line? Get it now — this is a must-have upgrade and it delivers on most, if not all, of its promises.

What are your experiences with iPhone 2.1? Let us know in the comments!

Photo: Jon Snyder/Wired.com

 

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